Why is my account locked?
Published: Mar 11, 2024
• Updated: Jan 30, 2026
There are many reasons why your Stash account may be locked. To get specific information about your situation, please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at support@stash.com so that a representative can assist you with unlocking your account.
Note: You may be required to provide some documentation to unlock your account. Login to your Stash app to see if you have a prompt to upload documents. You can upload your documents directly in the Stash app. This may be a quicker process to unlock your account.
Written by
Team Stash
We want to turn money into a source of hope and opportunity. We teach people how to build good habits, save more and make it easy and affordable to get started investing. So far, we’ve helped over 6 million people create a more secure financial future with our expert advice and award winning investing app.
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