Mar 11, 2024
Why is my account locked?
There are many reasons why your Stash account may be locked. To get specific information about your situation, please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at [email protected] so that a representative can assist you with unlocking your account.
Note: You may be required to provide some documentation to unlock your account. Login to your Stash app to see if you have a prompt to upload documents. You can upload your documents directly in the Stash app. This may be a quicker process to unlock your account.
Written by
Team Stash
We want to turn money into a source of hope and opportunity. We teach people how to build good habits, save more and make it easy and affordable to get started investing. So far, we’ve helped over 6 million people create a more secure financial future with our expert advice and award winning investing app.
Related articles
guides
Jun 15, 2026
Why Impatient Traders Got Wrecked by Market Swings
robo-advisor
Mar 19, 2026
FAQ: Stockpile
guides
Jan 23, 2026
IRA Close or Withdrawal State IRA Withholding Requirements
guides
Jan 16, 2026
Age of majority
investing
Jan 13, 2026
FAQ: Personal Portfolio
guides
Jan 13, 2026
FAQ: Custodial Navigation
By using this website you agree to our Terms of Use and Privacy Policy. To begin investing on Stash, you must be approved from an account verification perspective and open a brokerage account.