What Stash Does to Keep You Safe

You’ve come to expect innovative financial products from Stash, that help you with banking, investing, and smart spending.

But we also want you to have confidence that when you use Stash, you know that we take the security of your money, accounts, and personal information very seriously. That way, you can rest assured that your experience with us will always be a great one.

Here’s how Stash works to keep you safe:

Protecting your money

• Your Stash debit account¹ is insured by the Federal Deposit Insurance Corporation, a federal agency that protects consumer bank accounts against loss.

• Your investments are held by our custodian Apex Clearing Corporation, a third party SEC registered broker-dealer and member FINRA/SPIC.

• Apex Clearing is a member of the Securities Investor Protection Corporation (SIPC). This means your investments in your account are protected up to $500,000 total (including $250,000 for claims for cash). For details, please see www.sipc.org.

Protecting your personal information

• Stash has undergone an extensive internal examination called a Payment Card Industry Data Security Standard audit (PCI DSS), which all merchants and organizations that store, process or transmit credit and debit data must perform. It ensures your cardholder data is stored and safeguarded against malicious attacks.

• We use 256-bit encryption, an industry-standard, to protect information as it moves across the network, and to encode information such as your Social Security number and transaction history.

• We also use something called Transport Layer Security (TLS), which protects your information when you’re communicating with Stash via the Web or your mobile device.

• Biometric recognition: You can use your fingerprint—to log into your Stash account. Since your fingerprint is unique to you, it can provide greater account access security than simply using a password.

• Access controls: Stash times your sessions, and will automatically log you out after a set period of inactivity.  We also continuously monitor log-ons for access from unauthorized users.

What you can do

You can also take action to make sure your account stays secure. Here’s how:

• Don’t use easy-to-guess passwords, such as your birth date, your name, or names of friends, as well as current or past addresses.

• Use complex passwords that combine upper and lower case letters, numbers, as well as symbols.

• Don’t use the same password for multiple web sites or apps.

• Change your passwords every 90 days.

• And remember, Stash is always here to help. Contact us 24 hours a day if you suspect fraud or other suspicious activity related to your account.

Email: [email protected]
Phone: 800-205-5164

You can find more information on the Stash security page.